Design And Implementation Of Customer Relationship And Audit Management System Of Electric Power Company

Power companies have a wide range of customers,more types of customers,more and more complex management content,in order to achieve the power company precision marketing,targeted service policy,a power company had to improve customer relations,the development of power company customer relationship management information system,Relationship analysis system,so as to improve the efficiency of corporate customer management,enhance the relationship between customers,strengthen the quality and efficiency of power work.In this paper,the system is divided into customer segment management,credit management,risk management,satisfaction management,audit subject management,inspection tasks,and so on.This paper analyzes the system business needs according to the business objectives to be achieved by the customers of the power company.Management,work quality management and other seven functional modules,the use of UML to establish a data module for each functional module.For the system architecture,the B / S three-tier architecture model is selected.At the same time,the server builds the ASP.NET framework,the data is stored in the Oracle database,and the data access and exchange are carried out by using ADO.NET data access technology.This article uses the C # language development system Business logic.The system uses the province's centralized construction mode,users throughout the province,city and county three power grid enterprises,the large number of users,to a certain extent,to ensure the operation of the system efficient.The main work of the author,the detailed analysis of the system business needs,and then the system function architecture,hardware topology architecture and database design,followed by the system core module detailed class diagram and timing diagram design,and finally show the system Function to achieve the interface effect.After the system is completed,the system function tests and performance tests are carried out respectively.The test results are good and can meet the management requirements of the customer relationship.After the deployment of the power company,the user reflects the system interface is beautiful,easy to operate,to achieve the functional modules to meet the power company customer relationship management and inspection management,to automatically analyzethe customer situation,improve the efficiency of power marketing audit,The efficiency of the staff.The system from the global perspective,from all aspects of the system to enhance system performance,including: optimize the server hardware configuration,optimize the software design,optimize the database design,to provide easy and simple system maintenance functions.From a security point of view,the State Grid Corporation of China has developed a partition,sub-regional,hierarchical network and information security overall protection strategy,the network provinces and municipal power companies according to the strategy to build the internal network system and information security system,the system Focus on the control of interactive portal subsystem and the company's internal network of physical isolation,strictly prevent the internal data exposed to the Internet,to ensure customer information security.