The Design And Implementation Of Customer Service Information System In Some Management Committee

At present, the area basically are set up economic and Technological Development Zone, management department is mainly the CMC, key management is within the park enterprises and large customers provide services, provide technical support and policy support. Settled in the economic and Technological Development Zone enterprises and customers is the focus of CMC service, quality of service quality determines the development zone enterprises economic development environment, service quality is an important competition ability of economic and Technological Development Zone, the CMC customer service is key to obtain the enterprise customer satisfaction and loyalty.In order to adapt to the economic development and the competition of modern market, the administrative committee needs to realize the standardization and modernization of the economic zone management through the modern information management system.The analysis described the CMC customer service management system business processes and functional requirements, CMC customer service management system development environment was analyzed, and the feasibility of the system analysis, elaborated the design objectives and design of CMC customer service management system, of the Management Committee of the customer service management system were functions of the use case analysis, and analyzes the design of each function module of the system and database. Finally, using ASP.NET as a software development tool, using SERVER SQL as the system database, adding network firewall and other systems security technology, programming to achieve the management committee customer service management system.Design and implementation of the CMC customer service management system consists of the seven modules:customer registration management, suggestions and complaints management, information management, booking service management, query statistics management, work log management and system management module.CMC customer management system development and application, for enterprises on economic and Technological Development Zone and high customer information to update and maintain, can realize the interaction of CMC and the park enterprise customers, and realize the business enterprise customer online registration, park planning exhibition, enterprise product display and other functions, to achieve development zone online recruitment company and the enterprise information management, reduce the cost of development zone management, improve the competitiveness of the development zone. At the same time for the development of enterprises to provide targeted services, access to market advantages, to maximize the benefits.Design and implementation of the Management Committee of customer service management system interface is simple, simple operation, perfect function, is conducive to enhancing economic and Technical Development Zone Management Committee enterprise customer management quality and management level, the Development Zone Management provides valuable statistics and decision analysis, development zone competitiveness in the market.