The Bottled Water Industry Customer Management System - Paladin Customer Management System Development

Customer Relationship Management(CRM) System is a kind of new-type application system in which a unified management, sharing in information, a effective analysis processing would be realized, applying in the related fields,such as the market information and customer information. Customer Relationship Management System can store the process from customer-relation-collecting to a final-signed-contract between client and enterprise, and each step of salesman's conduct in marketing process, which would be recorded. Therefore, management level are able to take a effective supervision in the whole working operation.Bottled-Drinking-Water industry is a a newer field in China, appearing in1990s last century, is received and becomes popular by its safety and convenient and has been a rapid development. Paladin Client Management System is a customer relation management software, applying in the Bottled-Drinking-Water industry, and is designed based on the business requirements of Kunming Chenglong Bottled-Drinking-Water Limited Company, and can be employed into other small and medium-sized Bottled-Drinking-Water business companies. In accordance with the company's requirements, all series of items in terms of requirements analysis, the whole system design, database design, system code realization, software installation and maintenance are completed by my personal effort independently. This system has been used for years since April,2005.Paladin Customer Management System can easily realize a seamless connection between different departments through the inner user's system permissions settings and responsibility assignment in customer information and sales process. Paladin Customer Management System includes the following functions in terms of the user management, commodity management, salesmen management, sales management, contract management, database management and so on. Paladin Client Management System employs Visual Basic6.0as a development tool, SQL Server2000as a database management system and C/S model to realize the further research and development, in which the key techniques in term of pingyin yards DLL, dynamic query, command button control and so on are applied.This paper introduces the whole process of customers management system development in fields of small and medium-sized bottled water industry in detail, explaining from requirements analysis.