A Research On The Problems And Solutions Of HG University Library’s Service

Information is one of the most vitally important factors in the competitive society today.Library has been regarded as the largest and most extensive information platform in universityand it provides faculties and students with authentic and cutting-edge scientific information,giving them assess to information on their research efficiently. The main purpose of universitylibrary is to serve its readers. If it serves in the right way and functions properly, it can meetthe teaching and researching demand of the university. HG University, which is one of thetypical libraries at the Pearl River Delta area, has abundant collection of books and papers tomeet reader’s need. However according to its current situation, the HG University Library stillhas a long way to go in achieving the goal of becoming a world-class university library.This essay targets on HG University Library. Several methods are adopted including datacomparison/analysis, questionnaire survey and interviews on experts. We attempt to found outthe problems that HG University Library has by dialectical thinking therefore we can come upwith solutions.The first part gives a brief introduction of the history and current situation of HGUniversity Library. By comparing with other famous university library, we find out in whatpoints the HG University Library need to be improved. The research points are summarized inthree aspects---service philosophy, service organizations and service patten.Third part of this essay utilizes the LibQUAL+TM research method as a reference andthe research target is examined based on the result of analysis. With the different weights fromexpert’s interview and questionnaire survey on reader’s satisfaction, the overall data is finallyrequired through mathematical calculation. On the basis of extensive analysis, we can pointout what are the main barriers of the HG University Library. Therefore we know what to do toinnovate, to satisfy readers and to maximize its function to serve.Finally, a key issue for the University Library Chapter HG diagnostic survey found that,combined with the demands of the reader, the current countermeasures proposed serviceissues, such as: Electronic Document Resource Service Evaluation System,"MyLibrary"personal digital libraries, online information literacy education platform, create an atmosphereof cultural diversity and other premises several ways to solve the existing service issues. HGsummarizes how the university library should be in the future allocation of resources topromote their service innovation.