Ccb Hunan Branch Of It Service Management Process Optimization Studies

Along with the rapid development of the financial system industry, competition among banks has become intense. And the competitiveness of the ultimate point of the competition will undoubtedly fall on IT. How to effectively enhance the IT service management, max out the efficiency of information resources, for improving the core competitiveness of the bank has an important significance. Hunan, China Construction Bank since its inception, IT technology has been developed rapidly. However, it's common that in the enterprise that the IT services are not in place, the process is not clear, and the administration is not standard. Although the IT departments always work with heavy tasks and under heavy pressure, but still difficult to satisfy other departments, while IT staff are often in a "fire-fighting" state.This article put forward the concept of IT service management, proposed ITIL as a theoretical basis for optimization of Hunan, China Construction Bank IT service management processes. To provide IT staff a standardized and quantifiable IT service management platform, so in the past chaotic, inefficient IT service management has become standardized and efficient, not only to meet the business needs, improve operational efficiency, but also to make the IT department to get rid of the "fire brigade" role, from passive to active-service services.The beginning of this thesis describes the background, significance, the relations of Hunan, China Construction Bank Information and IT service management, Hunan Construction Bank, the problems in the process of implementation of IT service management and thus leads to the urgency and necessity. Next the article explained the concept of IT service management and the best practices library of IT service management-ITIL, and then we have a depth analysis of the current situation of Hunan IT service management CCB, identify and put forward detailed requirements of each process. After that we use the theoretical framework of ITIL as reference to optimize the current Hunan CCB service desk management, configuration management, problem management and change management, design specific processes and give the implementation of ITIL-based process optimization measures. In the end of the article is the summary and evaluation of the research. We explore the prospects for the future development of IT service management and then further explore the IT service management system of our bank in actual use.