Research On IT Operation And Maintenance Management Process Optimization Of G Company

In recent years,with the rapid development of Internet information technology,global economic activities have undergone radical changes,and the original survival and development models and business environment of enterprises have undergone considerable changes.The traditional enterprise management model obviously cannot meet the requirements of the times.Information technology has caused a major change in the world economic structure and many industries,and has caused some companies to fly from quantitative to qualitative changes.With the new strategy and new management model generated by information technology,it is vigorously promoted in enterprises.Enterprises hope to improve their information technology capabilities by purchasing a large number of software and hardware resources.Therefore,the pace of construction of information technology projects is accelerating,IT assets are becoming increasingly large,and IT applications are The scale is also growing,and the structure of IT applications is becoming more and more complex.The expansion of business has also put forward new and higher requirements for enterprise IT technology and management.However,there is no clear standard and standardized process,IT management is still in a state of chaos,IT operation and maintenance efficiency is not effectively improved,and it is difficult to promote and apply in enterprises.The enterprise's thinking began to update,and IT management gradually shifted from infrastructure construction to IT service quality improvement.With the ever-changing IT applications,more and more reasonable IT service management methods are needed to ensure that IT services can operate flexibly,conveniently,safely and steadily.The civil aviation industry is an industry that is highly dependent on information technology.The contradiction between large and complex IT projects and IT management confusion and inefficiency is more prominent.How to manage the huge IT system of civil aviation so that it can operate stably and efficiently is an important issue in the civil aviation industry in the country and the world.This paper takes G Airlines as the main research object,and based on the knowledge acquired in the MBA course,explores the application of IT operation and maintenance service management based on ITIL theory in civil aviation.Although the operation and maintenance management of IT is synchronous with the development of information in the company of G,the management model based on the ITIL system is still being explored,and many problems still exist in the operation remain to be solved.Based on this background,this paper aims to use scientific process analysis and optimization theory as a guide,use appropriate tools to analyze the current status of the process,find problems in the IT operation and maintenance process,find optimization opportunities,establish optimization plans,and practice at work.And test and execute the optimization plan,and analyze the performance and other data of the optimized plan,and make a scientific evaluation of the implementation effect of the plan.I hope that with the optimization and implementation of IT service management,summarize the lessons of ITIL best practices,and establish an effective model for IT operation and maintenance process optimization,which can be transformed into a normal state and standard in the future.Provide a strong support for the company's business and enhance the company's competitive advantage.