Research And Application On Customer Manager Management System For Jiangxi Unicom

With the integration of the telecommunications market from six to China Unicom, China Telecom, China Mobile, owned by three, tAt present the focus of market competition, China's telecom industry gradually dominated by the mass market to the mass market and corporate clients both in the direction of the transfer market. The development of group business is closely related to the contribution of customer managers. Therefore, it's quite essential to build up a powerful team of customer managers and to stimulate their imitativeness. Build up a fair, public and candid evaluating system, which fully embodies the principle that favor who work hard, reward who did the good job and eliminate who is not competent. The realization of above-mentioned target need to set up a support system with group customer for the center and to provide various platform for collecting and tidying up the information of group customer and customer managers. The function of Group Customer Management System will finally maximize by assistant analyze system and business function system working together.This thesis combines the actual situation of JiangXi Unicom, put forward the construct solution for Customer Management System, the research and elaborate mainly focus on the following five parts.Firstly, Frame design of Customer Manager Management System, carried on a research in system frame, technique frame and function frame.Second, Main function introduction of Customer Manager Management System, illustrates aspects of relationship among modules, module contents and technological proposals of how to realise it.The third, config solution of Customer Manager Management System, discussing the config design of system hardware and third part software platform (including database,WEB SERVER etc).The fourthly, testing process introduction of Customer Manager Management System, describing the system test method, test illustration and test result.The fifth, combining the actual application of system, put forward an improved thinking of some problems which still exist in the currently system.The system has been in Jiangxi Unicom branches in 11 cities across the province and the provincial branch to use,System for different modules have provided sufficient statistical analysis,Established a strong secondary analysis system,To collect, collate the information on a variety of display platforms.Analysis system and the system through the auxiliary function of the system with the use of business,Customer Manager management system will maximize the function,Fully reflected in the computer information system. efficient, fast, convenient features,While the output through a variety of ways to achieve a statistical analysis of data results show the diversity of:Through the export feature will be the data to EXCEL format file to the local hard disk,Data processing and re-adjustment and printing needs;You can also EMAIL the data results will be sent to the designated officer,To the sharing of information resources.The system makes full use of the current popular mobile service in the short messaging,And short message center by the interface,The system makes it possible to send from arbitrary text messages to designated users or large customers,Accessibility to information in a timely manner.Customer Manager for the daily work of assessing the weight parameters, assessment tasks assigned, the Integrated Management index score, the provincial task of reminding users, Customer Manager sales information and statistics to bring about very convenient to use effects.