The Design And Implementation Of Telephone Customer Manager Business Management System For Jining Mobile Company

In recent years, with the continuous development of information technology, the competition is more intense in communications industries. Facing other competitors, such as China Unicom and China Telecom, and customers’high requirements. The original customer management model has been unable to meet demand for Jining Mobile Company. Customers’ routine maintenance and management of Jining mobile company with advanced high-tech information technology and network management have been the most important task. We should design and implement a telephone account manager business management system to cope with the needs of Jining mobile company, and the system may improve customer management efficiency and service levels.According to actual running conditions of Jining mobile company as well as using the current technology as a reference, the basic technical architecture of telephone account manager service management system is eventually set up. B/S mode, the Model-View-Control of the three-tier design patterns, J2EE architecture, struts, hibernate technology are used in the system while the database is MySQL5.0.Jining mobile company telephone account manager service management system includes four major businesses, an individual plan business, a business of group plan, early warning plan business and appointment management business. Individual plan business covers interactive program management, questionnaire administration, audit plan, business execution, special list management. Business of group plans covers importing sample data and conducting personal group business. Early warning plan business covers maintenance of alert types, setting warning importing initialization information, configuration warning import task, generating early warning tasks, generating situation of statistical early warning mission, management of early warning data, inquiring warning import log. Appointment management business covers managing appointment types, management of appointments.Design and implementation of Jining mobile company telephone account manager service management system help improve the level of customer marketing management, work efficiency and service quality which will intensely enhance customers’ satisfaction.