Design And Implementation Of Customer Management Information System For A Telecom Company

With the continuous development of the telecommunications company's business,customer information is also increasing.The telecom industry changes from network competition to service competition and emphasizes the competitive advantage of differentiation,which is especially important for customers' special service.Due to historical factors,customer information distributed in different business systems,the customer information management caused a great deal of inconvenience.This dissertation discusses the construction of a telecommunications company customer information management system,based on telecommunications company customer information to save the status quo,to achieve customer information can be unified management and other rules.This article first analyzes the customer information integration,customer information management,customer information use,customer information sharing and value-added business applications,and based on stability and reusability also defined non-functional requirements.And then based on the overall architecture design,functional structure design and network topology design,function points for the function of detailed are designed.Customer information integration through the establishment of customer information model,integrated system scheduling data processing module;customer information management to achieve unified management of customer information;customer information to provide customer search services,customer information query and customer unified view;customer information sharing to achieve external system Into the direct inquiry and information synchronization function;value-added business applications to provide a unified account of the telecommunications company,black and white list management.After analyzing the functional design,the design of the private customer information and the public customer information model,and then get the relational database table;in the realization of the use of interface display and key code analysis methods;the final use of performance and functional testing system for testing Planning,the final test results also prove the availability of the system.The realization of the system,according to the data model and processing rules will be integrated into the source system data into the customer information integration system,providing a shared use of customer information to meet the needs of a telecommunications company customer service,for future customer service and large data Excavation of the benign development and upgrading to lay the foundation.