Design And Implementation Of IT Operations Management System Based On The ITIL Framework

At present,the IT department is facing with the increasingly complex IT infrastructure,and at the same time,it is also facing with more manufacturers,brands,regional and personnel management.How to effectively manage the IT organization,and play the best effect to the existing personnel,process,technology and resources in the organization,has become a key element to improve the IT service ability.ITIL is designed to solve and correct these possible disadvantages,and it provides a guiding framework.The IT operations management system designed in this paper employs the IT operations process management based on ITIL ideology,the JBPM work flow engine,and IT operations management system architecture based on SOA.The system can also streamline all daily operations,and timely track in the implementation process through the automation tool.It can rescue the maintenance personnel from the tedious business of the IT department through process management,so as to achieve the purpose of the business streamline,process automation,and service standardization.This paper mainly includes the following three parts:(1)The paper presents the requirements analysis of IT operations management system.It presents IT the function of the operational system,and on this basis,it respectively sets forth the specific functions of IT operations management system requirements,monitoring objects,and management process.Among them,the main function modules of the IT operational system cover the workbench,the service level management,the user information management,the incident management,the problem management,the change management,the release management,the knowledge management,the daily operations,the statistical analysis,and the system management,etc.The main IT operation monitoring objects include network devices,server hardware,operating systems,databases,middle-wares,network monitoring,power environment the computer room,and video monitoring,etc.In addition,It analyzes the operational process such as the incident management process,problem management,change management processes,release management,and configuration management processes,etc.(2)The paper presents the design of the IT operations management system.It provides the system architecture of the IT operations management system,and chooses the current mainstream JBPM work flow engine system.On this basis,the paper presents the design of the IT operational system work flow process,including the definition of related work flow process,event management process,change management process,problem management process,and release management process.Furthermore,it provides the design of IT operational system database.(3)The paper sets forth development and implementation of the IT operations management system.The system uses the Java programming language,adopts the J2 EE architecture,and employs the B/S framework.The overall development architecture is based on service oriented architecture,and comprises the lightweight and flexible data persistence layer.Then it elaborated the process implementation based on the JBPM,including the of installation,configuration,and development of JBPM process.The JBPM process development covers the five steps: the definition of the process,the deployment process,process-start and the end of the process.Then,the paper introduces the system operation interface.