The Development And Application Of Itil Concepts Of Operation And Maintenance System

Nowadays, with the increasing application of IT technology, every aspects of the business operation rely on IT technology. AS the rapid development of IT technology, the IT system of business becomes more and more complicated. Servers, switches, routers, databases, and application systems located in every departments of company. They formed a large business application system. With the increasing number of business IT system, network, equipment and product become more and more complex, and business is increasingly dependent on stable and reliable system operation. These lead to a high requirement for the IT department's support and cooperation from the inside and outside of the company. This is the most urgent problem need to be tackled by the IT department.Through research, we found that, with the advance of information technology, in order to make the information infrastructure to play its effectiveness, to make sure that the entire information system can stably and reliably operate on every level of the organization, we especially need an integrated management platform, which allow us to control the environment of IT infrastructure, including IP networking, storage and security. Information system includes a lot of software and hardware. With the development and optimization of information construction, today's IT management is tend to have the following phenomena: different technology asks for different experts to manage; lacking of some expert accumulation, even if long-term education, the turnover of the employees makes it hard to maintain; hard to share the operation and maintenance experience among managers; hardly through a simply method to notice the operation status of the network and application system; lack of an easy to understand and implement the system, which we can use to decide the direction of the IT work, and to appraise through quantitative, graphic, systematic way.In this paper, depended on an actual development, combined with the concept of ITIL, we worked out a maintenance and operation management system that based on ITIL. We can monitor the IT environment of every infrastructure, including network, system, security equipment, database, middleware, business system, storage equipment and computer room environment. This can realize the concentrated monitoring of the IT environment. Based on the monitoring object's"performance baseline", we can set the threshold alarm mechanism. Through date collection, system will automatically get the load conditions, and generate performance load baseline, set the baseline over( or below) some ratio as the alarm threshold, to achieve the intellectually monitoring of performance and fault, which can reduce of the false alarm. This not only provides a tool for administrators, but also provides the corresponding Operation and maintenance experience. By doing this, we can help the business to achieve automation, standardization and streamlining of operation and maintenance of the management, based on ITIL.