Application Research On ITIL In Information Centre’s Operation And Maintenance

Because the early operational maintenance management system lacked configurationsharing lib, Process management and IT system Long-term Planning, the quality of servicesand efficiency decreased, the IT running cost and running risk increased.Since the ITIL, as the Practice guide of IT service department, it help to regulate thequality of services and workflow model，reduce running risk and improve IT services inusability, robustness and reliability, improve the quality of service and ameliorate customersatisfaction, restrain spending and reducing costs in running. In conclusion the ITIL bringlarge amounts of economies and then their competitive capacity could be promoted.In this Paper abroad the newest condition in referenced.Analyzing the domesticoperational maintenance markets and operational maintenance management system software，design the scheme of operational maintenance management system Which is practical in useof the characteristic of Java and EOS based on ITIL.This system is consisted of information desk, operational maintenance service,operational maintenance monitor, and operational maintenance flow and service management.The information desk module is a important module, it deals with the request of users, incident,question and provides interface for the other action and workflow.Maintenance monitoring and management needs of enterprise information resources toachieve real-time monitoring, centralized management and comprehensive analysis of theoperation and maintenance personnel to run an intuitive understanding of the status anddevelopment of information trends, and locate the source quickly find the point of failure,reducing operation and maintenance workload and improve the management level andefficiency of operation and maintenance to ensure healthy and effective business systems.