Design And Implementation Of An ITIL-based Operation System For Bank

With the development and improvement of information technology,the maturity of the business flow in enterprises are more and more dependent on the information technology.IT has become the key to enterprise's success,especially for the big state-owned enterprises.But many enterprises have little effect in IT though taking a great deal of investment in that.Under this circumstance,utilizing the feasible IT service is the best way to fulfill business high-tech informationization.ITIL(Information Technology Infrastructure Library)is growing for this situation,and it is recognized as the best practice by most organizations around the world.It can improve the standard of IT service effectively.This article is based on the research of ITIL theory as well as ITIL practice model around the world,and compared with the ITIL development in a state-owned bank,summarizes an operation model of the combination of ITIL methodology and systems in enterprise.Aiming to give new ideas and techniques about the operation management to other banks,and other enterprises as well.