Design And Implementation Of Bank Customer Relationship Management System Based On J2EE

In the unit,before no information management system is adopted to improve the management.It uses mainly by unit sales,sales management personnel to the customer information such as process management.It is difficult access to customer information and lead to customer service,it needs long response time to complaints of customers.With a certain length on caused more customer complaints,it increases the cost of work.To the development of bank customer relationship management(CRM)system was studied by means of unified planning.The operation system has carried on the detailed elaboration from the functional and non-functional system requirements analysis two aspects.According to the specific operation module,the system gives its have the function.The system of general use case diagram and each functional module of the use case diagram is give.The system design includes overall design,system architecture,technical architecture,profile design of each functional module.The detailed design is described in general;System implementation link according to the requirements phase to determine the needs of the content,the realization of the network architecture of system is given first,then the code structure and system of the realization of each function module in detail,and gives the system function structure of the screenshot.Through the bank of the marketing management of customer relationship management(CRM)system for the unit to provide data storage platform,effectively avoid the previous data error or loss of the status quo.At the same time provide query function,when a user needs timely information query input data,the formation of marketing information management database.