Research On Service Design Method Of Medical Care Products In Ward Environment

With the advent of the information age, the concept of service design is gradually emerging, the major companies are constantly trying to compete from the product to service competition to do the transition. The concept of service design is not only rigidly adhere to the service and experience level, it is a new way of design thinking, emphasizing the user-based experience will occur in different time points of contact; the system methods and measures to service More effective, more human. At present, the research on domestic medical product design mostly focuses on the modeling, material, function and experience, and the systematic application of service design is relatively insufficient. This paper takes the design of medical care products in the ward environment as an entry point and takes the infusion products of the ward as an example. Through the analysis of service flow, users, contacts and product characteristics of ward care medical service and products, Combined with the design practice to be verified and summed up in order to explore and improve the medical service links, improve the quality of medical services, and better serve the user's approach to design a better service In society.