Design And Implementation Of Telecom Company’s IT Supporting Capacity Platform

This paper is to research the operation management and service quality in the IT support center for a telecom company, consolidate the advanced experience and improvement area, then deliver an all-in-one solution which includes a set of organization, process and technology. This solution solves the current problems for the telecom company, enhance the IT support capability for the IT support center, improve the customer satisfaction for the internal and external customers, it can help the management team for the telecom company to understand the IT support capability in the IT support center at any time through this solution.The main contributions of this paper are as below, the topic covers the business capacity show, the resource capacity show, the group workbench show, and the overview capability show etc. basing on the research and analysis about domestic and foreign status, it can help to understand the required key functionality, through the discussion and selection for the technical route, it can make it more clear for the key technical points. It delivers the realizable solution basing on the real requirement of the system. From the top level designment, it completes the functionality structure and the system framework, design the system interface and rules, form the overall idea and framework. According to the logical functionality and the database structure design, it introduces the completion status for the system simply. It is basing on Flex structure design on research and completion part, it uses the way of facing to the object, and it uses the spring framework technology for the general business logic(business component), the system is functional basing on the physical design. Through the system functionality and the emulation testing, it can support the actual business after system verification, it can meet the objective of designment. It can achieve the business support capability, resource support capability, the group workbench show and the overview capability show for the IT support center through this solution. And it can achieve the access, management and use of different roles, at the same time, it can show the overview capability for IT support center by the big screen.Finally, on the management innovation research and the key technical outcome for the IT support capability, this paper can think it over and summarize deeply, and it provides the optimized and improved suggestion according to the problems for the system or platform. It can copy this model for other cases and it expects the system application perspective.