The Design And Implementation Of Operation And Maintenance Service Platform For Business System And Equipment

With the rapid development of information technology, the application of business to business systems more and more dependent on the operational system and the stability of the functional work of the equipment also put forward higher requirements. But in actual work, there is still a considerable part of the operation management and daily maintenance of links still remain in the manual processing of backward level, equipment management and data service is still very passive, lack of the necessary automation, intelligent and forward-looking. Constantly enrich the types and functions of business systems, but the quantity and quality of the match of maintenance and management personnel is relatively backward in the development of the situation, to maintain the level of management was unable to meet the needs of the normal operation of the. Therefore, improve the efficiency of the use of existing system resources, through the establishment and implementation of efficient operation and maintenance mechanism to improve the reliability and stability of equipment, has gradually become the focus of information technology.Under normal circumstances, complete operation and maintenance service system subdivision for system management, process management, executive team, organization and management, technical support and service objects, such as project is object, technology, personnel and system of the full range of coordination and management. Management system is normative standards of operation and maintenance work, is management process the scientific development of the important basis; in the specifications of the system, organization and management personnel to carry out standardization work, under the support of advanced technology, relying on person full of sense of responsibility and mission sense of object system maintenance and management, ensure the safety and reliability of information system operation. Generally speaking, the purpose of creating and running the system operation and maintenance service platform is to use information technology to solve the operation and maintenance service system management.The theoretical knowledge of ITIL and ITSS, through the business systems and equipment daily maintenance work, demand research, analysis, design, and combined with advanced operation concept and advanced means of information operation and maintenance information system platform to achieve, to support the daily information system operation and maintenance service. Achieve operation and maintenance services management, the problem of process flow, improve operation and maintenance response efficiency, enhance the user satisfaction with the operation and maintenance services, and achieve effective integration with automated operation and maintenance tools.Through in-depth analysis of information system maintenance service platform, the first clear operation and maintenance system development of the basic target, basic technology related techniques and tools and carry out demand analysis and feasibility studies, to ensure the scientific and practical of the overall design of the system, and proposed the modular design, the function of each module and implementation mechanism through the discussion to be clear, finally according to the function module design requirements associated database, process logic and business code, and through the test function determine functional modules to meet the demand and the final completion of the system development.