Application For Post CRM--The Business Type System Of EMS's Customer Relation Management

The economy's world trend and the electronic commerce's fast development, changes tradition of business operation way with depthes on the unprecedented wide degree. The former representative the advantage's for competes with business enterprise the scale, fixed capital, the way of sale and employee's troops which already no longer is the decision factor for the business enterprise in the competition be placed inning in the leading the position. Because of the new rival and new opportunity flowing out with continuously now, the business enterprise must create out the new construction with the orientation to change the need. Under the new economic mode, the business enterprise should comport better in the management of the customer relation, the customer relationship management(CRM) will become an important means to open the exhibitive competition.The business type system of the postal EMS's customer relation managements the customer relation and the management deeping into the inner part's result of the postal service business enterprise , aim at the EMS of the Harbin company's scale and the difference from business's scope, base on the business's standard and the need of the postal service, as soon as considering the harbin City of EMS's variety and scale, according to originally possessed of EMS's business to accept or post of the system, the homework's mode, network, database, a system for EMS's developer management to foundation, with electronic's means for the handling mode, appropriation, efficiently, vividly, practical of customer managing and developing person ( below brief that the name is the business type system of thecustomer relation management).