A Comparative Study Of University Library Digital Reference Service Of China And The United States

Digital reference service of university library,which is an extension anddevelopment of the traditional reference service in the internet context. It is theuniversity library core business activities.The combination of the advanced networktechnology and the digital reference service, digital reference service provide userswith convenient, fast and deep consulting services through the network form, SMS,telephone, online chat, E-mail.Under the network environment, more and more usersneed to information by the network, but there are also the chaotic state of networkinformation, it is difficult to find the valuable information you need.Therefore, librarydigital reference service under the network environment is an inevitable trend in thedigital age.The United States is the world one of the earliest countries to developdigital reference service.The study of American university library digital referenceservice has reference and guides significance for our country.In this paper, throughliterature search and net station interview survey to study the present situation ofdigital reference service of university library. the full text is divided into six chapters,the first and second chapter mainly is the study of the theory of the digital referenceservice, the third and fourth chapter mainly is the study of the practices.The firstchapter introduces the research background of digital reference service,researchsignificance, research status, research contents and methods, research ideas andinnovations.The second chapter discusses the related theoretical basisof digitalreference service.This paper introduces the digital reference service management,digital reference service mode, the characteristics of digital reference service.Throughsite visiting investigation, consulting service of university library in China and theUnited States were studied,To understand the current situation of the universitylibrary digital reference service in our country, finding out the existing problems.Learn from the successful experience of American university library digital referenceservice, the development of the cause of reference service in our country.The fourthchapter is about the comparative research on digital reference service of the university library, Mainly comparing the following aspects:The comparison of study of themacro level,The comparison of study of the medium level,The comparison of study ofthe micro level.The fifth chapter introduces the enlightenment of the Americanuniversity library digital reference service to our country.Mainly includes thefollowing several aspects：High quality knowledge workers; innovative services; Thesixth chapter is conclusion and further research direction.This article research hasmany limitations, Such as the scientific evaluation mechanism, system analysis anddesign, quality evaluation indicators, the evaluation index system, operational controlmechanism etc.Further study of the reference service of university library isconducive to the development of library in our country.