Research On Problem Of Guangzhou Entry-Exit Inspection And Quarantine

In recent years, competition in international trade has become increasingly fierce due tothe intensifying of global economic integration. The worldwide economic crisis in2008leftthe city of Guangzhou with heavy reality which finds many of its trade partners, such as theUS, the EU and Japan, all taking a firm stand on trade protectionism. Facing an ever difficultsituation in international trade, Guangzhou’s import and export companies, base on theirpressing needs towards easier trading processes, lesser customs clearance costs and otheraspects, have called for departments such as the Guangzhou Entry-Exit Inspection andQuarantine Bureau to simplify their customs formalities as well as improving their services.Simplifying customs formalities and improving related services has hence becoming animportant issue on Guangzhou Entry-Exit Inspection and Quarantine Bureau’s agenda. Thispaper is to study how to improve the service performance of Guangzhou Entry-ExitInspection and Quarantine Bureau. Questionnaires respectively answered by the clients andstaffs of Guangzhou Entry-Exit Inspection and Quarantine Bureau help to figure out theexisting service-related problems and the key factors that constrain the enhancement of theservice efficiency, combined with practical work. On that basis, countermeasures andsuggestions are given for improving the service performance of Guangzhou Entry-ExitInspection and Quarantine Bureau, learning from the successful cases from developedcountries and regions around the world.This paper consists of five parts. Chapter One is the introduction to the backgroundinformation, the content, the significance and the method of the research, as well as thepresent domestic and international situations. Chapter Two describes the service developmentof Guangzhou Entry-Exit Inspection and Quarantine Bureau and the present situation.Questionnaires are respectively given to clients and staffs to find out the main problems in theservice performance and their attitude and opinions on the possible innovation in service.Chapter Three analyzes the4elements which have been hindering service performance inGuangzhou’s entry-exit inspection and quarantine, and they are: policies and regulation, thesystem, human resource and coordination mechanisms within and outside the bureau. ChapterFour looks are cases from developed countries and regions, examples from the US, the EU, Japan, Singapore and South Korea etc. are studied and explored. Chapter Five brings forwardcounter strategy and advices for improving the service performance of Guangzhou’s entry-exit inspection and quarantine, altogether, seven solutions are found.