Study On Virtual Reference Service System Application In University Library

Virtual Reference Service is one reference mode base on internet.The reference librarian can answer various problems about library without restriction in time and space on the internet.For example how to find some papers;how to use the Academic Database and what’s the library rule, etc.Develop as the development of computer and internet,resource of University Libraries become digitization.Nowadays users rely increasingly on internet for solve problems, so Virtual Reference Service appear.More and more people find it’s advantage about convenient, timely, intuitive.It has become the key point of related fields.Virtual Reference Service System as an important tool for servicing, menu settings and operations will impact on effect of Virtual Reference Service.These years,research about construction and application of this system became hot topic.The research of this papaer involve five parts:1.Research background,literature review,research significance and innovation.2.Introduce the definition and background of Virtual Reference Service, and then characteristic of Virtual Reference Service System are analyzed.3.Discuss the function and deficiency of different system at home and abroad.4.Through example, showing the application of Calis CVRS (Collaborative Virtual Reference System) Shareware version in Shandong University, Weihai and analysis the inadequacy towards management.5.Based on situation of Virtual Reference Service System and CVRS application, we put forward a new viewpoint about build university Virtual Reference Service System from service mode and management mode.6.In the conclusion, some questions that need further study are put forward.