Design And Implementation Of Minor Customer Relationship Management System Of Jinzhou Bank

With the rapid development of social economy and information technology, information resource management configuration has become a comprehensive, dynamic and optimized resource allocation, information technology deeper into our lives. Especially in promoting the "three small" (small businesses, small stores, small bed) period of the customer relationship information, information construction of three small customer relationship management needs to find some new breakthrough. By increasing the level of intelligence three small customer relationship management, can greatly improve the management level of banking services client relationship is conducive to the smooth development of financial opening of China.Three small customer relationship management is a very important job. From the three small customer relationship management features began to study, analyze the necessity and feasibility of developing three small customer relationship management. On this basis, the paper summarizes the three small customer relationship management must:work platform, customer management, portfolio, knowledge base, loan management, business reporting, system management seven important user needs. And clear user demand after a detailed system design and system implementation. The three small customer relationship management system can help three small customer relationship management effective customer relationship data for three small to maintain, develop a reasonable customer relationship management processes, detailed records of each of three small business customer analysis. Also it provides credit products and credit-related knowledge base query.Three small customer relationship management information system using object-oriented design approach to design and development. Using web 2.0 technology in B/S architecture, the database uses the popular database SQL Server 2012, select the Java language development language used to develop Java EE web applications, open source Web application framework struts2. After a rigorous software testing, good stability and practicality, good to meet the needs of the bank for three small customer relationship management system.