A Study Of Service Provider Management Strategy Of SC Company

The development of information technology has been half century,and it has huge impact on different aspect of individual's life as well as different enterprise.Despite the rapid change of the external environment,the IT industry is still making its growth with prosperity.Internet,big data,AI,Io T and all the other new technologies and business models are becoming the new driving forces for the world's economy growth,and the concept of digitalization transformation even pushed the development of IT in each enterprise into a higher level.More and more enterprises are starting to embrace digitalization,and IT capability has become the main pillar of digitalization transformation in the enterprise.The demand of customization of IT is crucial for the business profit and efficiency.In this regard,IT outsourcing activities as a major strategy to build up the enterprise's IT capabilities has drawn a big attention to the management.By using the personal working experience and related data,this paper has done a thorough analysis on one of the renowned enterprise's IT application software service provider management activities.As a result,from the provider management perspective to find out the current pain points and search for solutions by setting up a new strategy on making the sourcing activities in advance of demand generation and improving the provider management process flows as well as stakeholder's responsibilities to make sure the efficiency of the management process and cost productivity of the partnership with service providers.The pain points on managing the IT service provider in each enterprise may vary,but managers must continuously dig out those pain points and try out different types of solutions so that to ensure the enterprise to survive in the world of VUCA.In the meantime,the Service Provider must be adaptable to the customer change,either on process,or strategy point of view so that the customer and Service Provider can establish a long-term relationship.The difference between IT software Provider management and traditional provider management is that IT software provider management is more focusing on the process control,hence,the IT software Provider management mindset shall always be taken into consideration during the whole procurement process.