Management And Application Of Maintenance Offshore Outsourcing Process

As the enhancement of economic globalization and development of regional economic cooperation, inter-regional economic cooperation has become increasingly active. So under the condition of rising software maintenance cost and system development budget constraint, the software outsourcing has been facilitated widely. At same time, today the research trend in software project's field is changed from facing to laboratories to facing to research on the software process of industrial community, so this paper researches on the process of software maintenance outsourcing in order to monitor and manage the process of maintenance outsourcing better and promote the quality of maintenance outsourcing.This thesis is based on the analysis of the process control of the software maintenance outsourcing and the process improvement, associating with the field knowledge of software maintenance outsourcing, takes the life cycle of defects as the main line, given an in-depth summary on the process of software maintenance outsourcing. And then, restructure basis for the maintenance of offshore outsourcing process. So the theory of the process of software maintenance outsourcing will be widely used in practice. The contributions of this thesis mainly embody in the following aspects:1. After reading a certain software maintenance outsourcing process information, combined company inspection training, given a detailed analysis and summarize of existing software maintenance offshore outsourcing process.2. Analyze the defects existing in process monitoring and measurement system of software outsourcing enterprise, restructuring the process of software maintenance outsourcing, establishing maintenance process milestone, dividing and clearing about the role of definition organizations, devising the process of defect management.3. Analyze and research on the platform of process reengineering and workflow technology, applying workflow model based on role-dividing in the process of software maintenance outsourcing.4. Design and realize knowledge base of fixed defects. This thesis contains a great of technical document and the storage of process control information in the course of supporting defects in information and fixed defects, also supporting a great variety of generation of data report...