The Research Of Project Schedule Management For Multi-media Contact Center Of A Company

In the Internet era,the development of software systems has become their core productivity.The project management,especially the project schedule management,has become the most important part in the development process.Software development process often encounter delays in the case of the one hand,due to rapid changes in the Internet industry,software requirements can only follow the rapid change;the other hand is the project managers are usually technical background.They often lack of experiences to manage the project schedule scientifically and effectively.For this reason,the project schedule management level need to seek a breakthrough.This thesis is based on the process of upgrading a company from a call center to a contact center.It analyses the process of the contact center software system project schedule management.It compared the critical chain technology with the general critical path method of project schedule management.The conclusion is that the critical chain method can shorten the project duration.This paper first introduces the project schedule management method,focusing on the key chain technology.At the same time,the background of this research case is introduced.Then it analyzes the requirements of the contact center system in the case.This paper introduces the importance and complexity of this project,and demonstrates the necessity of project schedule management.Then,the paper focuses on the overall design of the project schedule management,and demonstrates the advantages of the critical chain technology by contrast.Firstly,make a regular project schedule according to the normal project schedule management method;Then,using the critical chain technique and get a new schedule.Theoretically proved that the new method has more advantages than the original one.Finally,the paper focuses on the implementation of critical chain technology in actual project schedule management.It analyzes the planning,organization,control and feedback in the process of implementation.The result shows that the project schedule management with the key chain technology can shorten the project time and improve the project schedule management level.The successful application of critical chain technology in this case shows that it can also be widely used in the software development industry.Internet companies will shorten the development cycle and improve project management capabilities then enhance the competitiveness in the market.