The Design And Implementation Of Tobacco IT Operation And Maintenance Integrated Management System

In order to solve the current IT operation and maintenance management,"work progress is difficult to track,work quality is difficult to supervise,work efficiency is difficult to guarantee,maintenance spare parts are difficult to manage,equipment maintenance is difficult to trace,knowledge and experience are difficult to pass,performance evaluation lacks data",etc.Designed and developed a comprehensive management systemfor tobacco IT operation and maintenance.According to the detailed analysis of the system requirements,the system of this paper has six parts: problem management,event management,task management,operation and maintenance configuration management,knowledge base management,and system management.The system uses B / S based on the existing daily work management processes.Structural design,relying on Web pages for management,providing active,efficient,and process-oriented operation and maintenance services,forming a "supported by technical forces and monitoring tools,with process management as a means,and IT service management as the core to meet business needs For the overall operation and maintenance guarantee system,the problem management part mainly implements the five functions of problem raising,problem identification,solution formulation,solution implementation,problem recording and querying.The event management part is the focus of the paper,involving event creation,Event query and detailed event processing process records.The task management part mainly implements five functions of task creation,task query,task processing,task reminder,and timeout task.The operation and maintenance configuration management part mainly involves configuration item management,batch import,batch export,Configure project review and fault notification Handles six functions.The knowledge base management part mainly implements four basic functions of knowledge base addition,knowledge base query,knowledge base management,and work order to knowledge base.The system management module mainly implements user account management,operation and maintenance group management,and role permissions.Control,organization department management four basic function modules.