Design And Implementation Of IT Operation And Maintenance Integrated Management Platform Based On ITIL

With the enterprise information gradually improve,IT scale and complexity increase,and the service industry competition intensifies,how to ensure the stable operation of information system security,can continue to provide support for other business enterprises,the optimal IT environment can effectively control the cost and investment plans,these are the information system operation and maintenance service level and put forward new demands and challenges.At present,the IT operation and maintenance management department of a certain unit faces the hardware and software resources of various vendors,and a large number of cross platform heterogeneous systems coexist,and the business system is becoming more and more complex.Especially the management of IT infrastructure in virtualized environment,which brings great challenges to IT operation and maintenance management.All kinds of information are scattered in different systems and data centers,and can not be integrated and shared,and lack of unified platform.Business increasingly dependent on IT,IT and business increasingly high degree of integration,the lack of effective mechanisms and channels of communication between the IT and business application system,once the failure root cause analysis will become very difficult,can not meet the business requirements of high availability.Based on reviews of the IT operation and maintenance market construction,development and reform situation,development mode comparison of domestic and foreign IT operation and maintenance operations,introduced China's IT operation and maintenance market operation mode and its characteristics,operation and maintenance of IT trading system for the construction of the suitable national conditions of our country and laid a strong foundation for IT infrastructure operation and maintenance;trading system theory performance requirements,data requirements of the thesis,using J2 EE architecture,database using SQL Server 2012 database as the backend storage platform.And the number of subsystems in the system are described,and a detailed analysis of the system structure and functions,including service management,incident management,problem management,knowledge management,change management,release management,report management,for the design of the general system do good preparation and implementation of the premise.At the same time,the functional requirements of the system are described,and the overall design of the IT operation and maintenance system is given.Further more,the key technologies are given.At the same time,several modules of the system are implemented,and the system test links are summarized to verify the rationality of the IT operation and maintenance system designed.Finally,the paper summarizes the work done,and points out the direction of further research.