The Deployment And Implementation Of Shanghai Science&Technology Network's IT Operation And Maintenance System

IT operations management has always been an important part of enterprise's development and foundation,Shanghai science and technology network co.ltd is one of IT service providers,data center operators in Shanghai.At present,a lot of domestic enterprises' IT operations management focused on the performance of IT equipment and enhancing staff's technical skills.Their IT service's stability and persistence can not support customer requirement well.And they excessively rely on the core technical staff's experience and skills.It's a common problem in IT operations management field.This paper take Shanghai science and technology network's IT operation and maintenance system as the research object,analyzes the company's IT operation and maintanence mode and the problems we are facing.Then introduce the system's deployment and implement in detail through three aspects: requirement analysis,system design and development.through the system application scenario analysis,functional and nonfunctional requirements analysis,design the system's B/S structure and software framework.Focus on the system's two essential functions:service desk and CMDB,the paper also present the brief design of the nine functional modules.The paper highlight the most important and closest modules of the sysetem,CMDB,service requests,fault management,work order management module.introduce detailly in demand analysis,process design and implementation process.At the end of the paper,there are the summary and outlook of the Shanghai science and technology network's IT operation maintenance system's deployment and implement.