Operation And Maintenance Management Platform For ITSM

In recent decades, information technology (IT)has made great change with the businessprocess. Because IT and business is getting closer and closer, and IT equipment quantityincreasing ceaselessly, IT system operation management face more severe challenges.Manysuppliers provide service to the customer with the idea of ITIL, they take a lot of time andenergy for the software deployment and implementation, only to find that the real processcould not be constructed in the end.why? Process problems? The poor quality problems?Needs control problems?In fact,IT service management is not mature now in China, it is hard to resolve all theproblems above now, but according to the existing problem,we are going to design a moreconvenient and simple use, ITSM product which is more closer to ITIL and the needs of theend user.This design will use flowportal workflow platform technology,it will make the processmore flexible, and simple to design. It will combined with the YUMP platform, make ourproducts more close to ITIL management idea. According to the actual situation of businesswe will design a IT service management system.Dalian a coal enterprise needs to improve the enterprise informatization level ofmanagement, they need to choose a IT service management system to support existing ITservice business. The products are design for the internal it service operation and assetsmaintenance, to help customers standardise the existing incident,problem,change,and releaseprocess. It will make their it sevice management more effective, standardized, and systematic.