Creative Design Research Of Rental Vehicle Service System Based On Design Affairology

Travelling plays an important role in people's life and work.On one hand,with the development of urban mass transit,“station-to-station” travelling has been greatly developed,but people usually travel from “point” to “station”,and then from “station” to “point”,so that the problem of connecting the departure with the terminal becomes increasingly prominent.On the other hand,the supporting facilities of urban communities become more and more complete,and the proportion of community-based short-distance travel rises.Thus,short-distance rental vehicle service system becomes a focus of attention.As mobile positioning and other internet technologies are widely used in the traffic field,the mode of Internet + Traveling brings more possibilities of rental vehicle service.Hence,the research on the design theory and method of rental vehicle service system is especially indispensable.From the perspective of industrial design,the metaphysical Design Affairology was applied in the design of rental vehicle service system.The design object was not just limited to purely physical products,but more importance was attached to user experience,which has expanded the application area of the Design Affairology.For purpose of this paper,researches and explorations of rental vehicle service system were carried out based on the Design Affairology and other related theories.(1)An analysis was made on the change of traffic mode of citizens in modern times and the development of intelligent transportation system and service economy,and an introduction was made to the historical background of research.(2)The rental vehicle service system was defined according to the Design Affairology and other related theories,and the necessity of the application of the Design Affairology was explained.Based on the situation of development and research of rental vehicle service system at home and abroad,the opportunity for designing rental vehicle service system domestically in the new era was analyzed,and the feasibility of follow-up design and research was demonstrated.(3)Exploration was made into the “overt relations” and “implicit logic” between human and things by taking rental vehicle service system as a complex artificial thing and through analyzing external and internal factors,and the design elements of rental vehicle service system were concluded on this basis,laying a theoretical basis for creative design research of rental vehicle service system.(4)The developing form of “affair” of rental vehicle service system was analyzed,and a rental vehicle service system design flow based on the Design Affairology was put forward.A cause-driven service system model was built,the points of service contact of service carrier were determined through cause decomposition and analysis,and the service factors were quantified by means of factor analysis to determine the optimal service process and interactive mode of the system,to enhance user experience.(5)Practically applying the above research results in the design of a new type short-distance rental electrical vehicle service system.The design research of rental vehicle service system based on the Design Affairology has promoted the application of theory in practice and expanded the traditional design mode of “creation with things”,which is beneficial to the innovative design development of rental vehicle service system.