Research On The Design Of Shopping Guide Service Robot Based On User Experience

With the development of science and technology and the continuous improvement of living standards,people pay more and more attention to the experience of service robot products.However,due to the serious homogeneity of products on the market and the technical limitations,experience has become a key factor in the development of service robot products in the future.From the perspective of user experience,this paper explores the design of service robot products in application scenarios of shopping malls,fully integrates users with products,conveys more emotions and pleasant experiences to users through products,and explores the design method of shopping guide service robot for shopping malls that is suitable for the current situation.Firstly,the concept of user experience,user experience hierarchy model,design principles and other basic theories are studied.By summarizing the three-level model of design proposed by Norman,namely,the instinctive layer,the behavioral layer and the reflective layer,three levels of product design experience are extracted,namely,the sensory experience before use,the interactive experience during use,and the emotional experience throughout the whole process.Then,for shopping guide service robot products in shopping malls,the factors affecting user experience,including the form,color and technology of sensory experience,are explored from the perspective of sensory experience,interactive experience and emotional experience respectively.Usability and ease of use of interactive experience;And words,expressions,and body movements with emotional experiences;The design elements consistent with the three kinds of experience are summarized,and the practical design methods are explored from multiple angles.Finally,the shopping guide robot products were investigated,to understand the current situation of shopping guide robot products,looking for product design opportunities;At the same time to carry on the investigation to the user,the analysis shopping mall's target user and the user's behavior characteristic;And use the way of questionnaire survey to obtain the needs of users,after screening users in the sensory,interactive and emotional needs;It is transformed into design elements,and combined with the extracted product modeling elements,the solution of shopping guide robot product design based on user experience is proposed.