Design And Implementation Of Customer Service Management System For A Certain Sales Enterprise

The development of related computer technology to inject new vitality into China's market economy, in the economic background of Internet plus ", China's enterprises are faced with many opportunities and challenges. With the development of information technology, all walks of life in different degrees of a information technology introduction, transformation and upgrading etc. activities, its purpose is mainly to upgrade the competitiveness of enterprises, to meet the needs of current social development. Traditional enterprises under the background of information economic impact almost no competitive advantage to speak of, especially sales enterprises want to improve sales performance, relying solely on the current working situation of the business personnel is very difficult to have a larger breakthrough of must be from the perspective of automation, information and paperless, forming the new enterprise business integration system. Along with the enterprise competition intensifies, many enterprises in the business philosophy has been aware of the importance of customers, sales of products into the process of the concept of marketing services, product centric business objectives to customer-centric service target specific measures is an important feature of the modern enterprise, the economic transformation and the idea of progress however that is very difficult to achieve expected customer service objectives rely solely on existing human resources, must be the main management theory and computer technology together, management of distributed data integration management information system software, therefore, to establish a set of sales for enterprise customer service management system is very necessary.Sales of the most important work is the core of sales, and sales of products and customer maintenance depends on the customer, so for the enterprise, sales is a business action, and customer service is the fundamental business. The decision by s2 sh framework for system integration and development, the technical framework for the system to bring advanced technology, the framework of the stability, easy to maintain the advantage of. In addition, in order to improve the operation of the system the degree of fluency and experience to ensure users in the use of the process has a high operating efficiency, systematic research is also introduced Ajax and its related client technology, the front-end technology application will make the system of client business execution process more smoothly. In this paper, the application of the advanced technology mainly completed the function modules of a sales type enterprise customer service management system of customer service management module, contract management module, business management module, based data management module and security management module specific analysis, detailed fine design, function realization, etc.. Research on this topic has economic value, through the application of the system will be in establishing relationships between the enterprise and the customers have higher levels of management mode, to realize enterprise in business opportunities to grasp the accuracy, improve the standardization of enterprise sales contract management through the system, for enterprise customers to provide more comprehensive and user-friendly personal service.