Design And Implementation Of Customer Service System Based On Spring Framework

With the rapid development of modern economy and information technology,the business volume of financial companies is also increasing,and the interaction between customers and financial companies is also increasing.For financial companies' public relations and customer service departments,this is undoubtedly a huge challenge.If the customer service department continues to maintain the traditional manual customer service,the customer consultation,complaints and other work orders that increase with the increase of business volume will undoubtedly bring a huge workload and work pressure to the customer service department.Therefore,with the development of the times,the boring and mechanized user service based on the artificial customer service is gradually being taken over by modern tools.The birth of the customer service system not only can share the heavy workload for the manual customer service,but also provide customers with faster and better service,which perfectly reflects the humanistic thinking from two aspects.The new customer service system relies on cutting-edge technologies such as IVR(interactive voice response)to solve the problem of the number of manual customer service seats far from meeting the contradiction between the growing customer consultation and complaint work orders,greatly alleviating the work pressure of the manual customer service agents.It also enhances customer satisfaction and loyalty.The customer service system mainly acts on the whole process record of the telephone sales work order and the streamlining of the customer consultation complaint process and the information flow and processing of the related work order.To build the customer service system,firstly,the author started from the development status of the customer service system,participated in and clarified the main points of the demand analysis stage,based on this,combed out the detailed platform core function flow chart,and built the relevant interface prototype map;secondly,the author participated in the design of the system at the outline level.The design content includes software architecture design and database table design,and proposed the corresponding design strategy.Finally,the SSM framework and other technologies were used to realize the telephone sales system and IVR policy system in the whole customer service system.The development of the six parts of the feedback work order system,information management module,rights management module and data statistical analysis module.At the same time,through the detailed test and result analysis of the system,it is proved that the system has high practicability and safety,and can meet the needs of the customer service department.The application of the system can solve the problem of inefficient work order management encountered by the customer service department personnel in the actual work,accurately improve the efficiency of business management,support and promote the rapid development of the company's business,thereby achieving the company to reduce costs,improve customer service efficiency,and improve customers.The purpose of satisfaction and loyalty.After the system was put into use,the work efficiency of the customer service staff was significantly improved.The project is currently in the official online operation stage,and the module that the author is responsible for is stable and operates normally to meet the needs of users.