Design And Implementation Of Liaoning Yuanheng After-Sales Service Platform

The rapid development of Chinese economy, which gives companies an enormous opportunity to develop in a large part of the development of enterprises and enterprise products are related. Current enterprise competition has grown from a simple development of competition in product quality products and services to competition, Liao Ning Yuan heng technology companies competing in the market found the lack of a unified business service management platform, many domestic enterprises to build a service system, However, these systems are mostly based on C / S structure, and repair stations for internal use larger limitations, these systems are independent of the system, not the overall energy and enterprise integration platform, data is achieved by artificial circulation can not be sales information and other systems to achieve automatic data sharing and exchange. This ready to design a set of Web-based and enterprise other systems can achieve automatic real-time sharing of data service platform to solve the existing problems in the system.In this paper, innovative work as follows:1. S2SH technology used to build a Web-based service system, consumers realized through the WEB for product repair, product service tracking, product technical support and information exchange. Which saves consumers time and improve the business service quality and efficiency.2. Axis2 using Web service technology development and after-sales service system’s data service interface, service systems, production systems, marketing systems, financial systems through a service interface to complete real-time data sharing and data exchange.3. Using Java technology to develop distinctive characteristics of business process customization capabilities, data management functions and returning management functions to achieve a customized service business process. Service business process customized and developed according to the actual conduct of the company YuanHeng, may, according to the characteristics of different regions of the adjustment of business processes, improve service flexibility. To achieve the enterprise demand for data analysis, and demand the formation of statements, and improving data analysis capabilities. Aftermarket products to achieve a return visit to the automation and standardization of management, improve the quality of service visits.4. Using a large number of concurrent access to the system stress testing and functional testing, algorithms and by modifying the query into the business processes, the system reduces the average access time from 9s to 7s, improve the system’s responsiveness.