Development, After-sales Service Management System Based On Web Services Skyline Group

With the popularity of computer application, system integrators has deployed variety business information systems for different business departments according to business requirement.For the need to collaborate to complete business processes,it's divided into several parts, and needs manually to co-ordinate, verify and promotion.Meanwhile,the model don't make full use of existing information system resources. As customers integration of suppliers in order to provide fast, efficient post-sales service, it needs to achieve in the management of service-oriented collaboration, the system integration project involves the various business units to integrate existing information systems.The building of a unified service management system.As a mainstream application systems integration technology, web services has advantages of good cross-platform, interactivity and security, this technology can be used as the core technology for development of post-sales service management system.Firstly, post-sales service management status and inadequate of DMX Group is analyzed. On this basis, according to the needs of cross-department collaboration for Group post-sales service, service management system core functions and key processes is elaborated. Then post-sales service management system architecture is analyzed, the management of resources, management of service, management of data, these three core subsystems is analyzed in detail.One, Web Services in the business system data integration and business processes is focused on the application, that is how the adoption of Web Services from different business systems, service-related data manipulation to be extracted, and then post-sales service management needs of the service table XML format one can be generated, and how the workflow in the XML format, the form of services through the Web Services written back in the various business systems.The post-sales service management system successfully achieve the original business system data integration and service processes to achieve the reunification of the function.