Research And Analysis On Management System Of Yunnan Railcom Broadband Trouble

China Tietong Group Co., Ltd. Yunnan branch as a basic telecom service provider. In recent years, with the continuous development of the communications industry, communication technology continues to update and progress, the enterprise internal management means to further standardize, process, data, professional. Facing the increasingly fierce market competition, as a service enterprise, the quality of the work of high efficiency, professional, high quality is the core of the management system of the core support. Timely and effective fault management of network operation and maintenance department is an indispensable part of enterprise security service quality. The construction of a single management information system, so that the management process of electronic, information automation, flow visualization, is conducive to improving the operation and maintenance efficiency, improve service capabilities and levels.Through the research on the status quo of network operation and maintenance of Yunnan branch of China Tietong Group Co., Ltd., this paper explores the use of computer information technology and software engineering methods to improve the efficiency of fault management. Combined with the application of the single management platform, according to the management requirements of the detailed work process and the Yunnan Tietong management information planning program, the article focuses on the failure reporting, work orders management and distribution, fault handling, fault information query and statistics, etc.