The Research On Quality Comprehensive Evaluation System For Power Supply Enterprises

With the development of the society, the electric power enterprise continuouslydeepen reform and the change of market supply demand relations, make powersupply enterprises have deeply realized that the power supply and power supplyservice quality will directly influence on the survival and development of powersupply enterprise. Therefore, improving the quality of power supply is necessary forpower supply enterprises developing steadily, and it is only through a scientific andreasonable power supply service quality evaluation to find out the problem, in orderto improve the service quality of power supply enterprises.In view of this, this article based on the theory of service quality management,analysis and research of power supply service quality external evaluation and internalevaluation of each index selection, model design. Among them, the indicatorsselected on the basis of the theory of customer quality awareness, service blueprint,and the service quality model design using some methods of statistics, operationsresearch, such as analytic hierarchy process, fuzzy evaluation method and so on.Service quality comprehensive evaluation method research to design scientific andreasonable power supply service quality comprehensive evaluation system lays thefoundation, to study different places at the same time the power supply service qualityevaluation plays a reference role.Then, to verify the operability and practicability of the evaluation system, thisarticle chooses a power supply enterprise as an example, through the analysis aboutthe present situation of power supply enterprise, the design method of use of theservice quality evaluation, combines the actual conditions of power supply enterprise,set up suitable for the power supply enterprise service quality evaluation system.Through the analysis to the evaluation of the power supply enterprise, points out theinsufficiencies of the existing, for lack of a series of improvement measures andsuggestions. The evaluation process and results of the power supply enterprise which expounds how to establish a scientific comprehensive evaluation system, combinedwith the actual also confirmed the practicability and validity of evaluation system.The study is a guide for electric power supply enterprises to improve powersupply service quality from theoretical and practical.