Research On Logistics Service Quality Evaluation,the Provincial Power Company Material

Logistics services as a logistics node in the enterprise, it is necessary to meet the requirements of suppliers and downstream customers, and coordinating supplier receipts and business processes of customer service delivery.Logistics services are designed to meet customer requirements, quality is delivered to the desired service.In the face of the increasingly fierce market competition and the increasing diversity of customer value oriented situations, effective means to create sustainable competitive advantage is the quality of logistics enterprise service improvement.Construction logistics system constitutes an important part of logistics service quality.Enterprise logistics service quality, and has a prominent influence on the socio-economic benefits.In the "Twelve-Five" period, along with the gradual expansion of basic construction investment by the State, at the same time, national power grids of fixed assets investment scale and quality will gradually improve. How to establish and improve supplier management strategy, assume a "procurement, storage, distribution, use, maintenance and disposal of value and the total number of the mission and responsibility of the fixed assets, is as material branch of the provincial power industry faces an important task and challenge.Not only as power supplies, power supply branch enterprises, also as a secondary unit directly under the supply branch, is an important part of the material resources platform, not only undertakes the supply Office tenders, procurement of bulk materials, as well as warehousing and distribution, as well as non-electrical material supply responsibility, whose task is to ensure normal functioning of material resources platform, provides the most solid materials support for power company.Based on this situation, party to the supply branch of the provision of services for the company seeking survival and development is the key to achieve continuous enhancement of service quality, and improve customer satisfaction with the company to obtain higher customer loyalty and strong market competitiveness.lt is for this reason, how to improve the service quality of supply branch into a new study on pain points and hot spots.Based on the above factors, this article focuses on the provincial power company supply branch of logistics service quality research to find improved methods and strategies.First, in this paper, the existing logistics service quality evaluation system for a thorough analysis, and building a scientific and reasonable and can be applied to the logistics service evaluation model of quality system;Second, the supply branch of logistics service quality issues, undertake survey activities and collect data and collate information, by combining the characteristics of the supply branch, construct models to supply branch of logistics services by reasonable quality evaluation and analysis, are a series of evaluation results is as follows: should focus on improving the quality of paid-for services and goods logistics service quality, Overall improvement in service and after-sales service guarantee on logistics service quality and keep the quality of logistics services in information quality;Third, according to Beijing electric power company situation and problems existing in the materiel branch in the logistics services, and make recommendations for improvement from both the macro and micro perspective.Innovation of this paper is that:first, this research is in the provincial electric power company supplies branch of logistics service quality in materials branch of Beijing electric power company, for example, the Beijing electric power company supplies branch construction of evaluation index system of logistics service quality in-depth research, expand the provincial electric power company supplies branch of logistics service quality perspective.Second, provincial electric power company supplies branch of logistics service quality evaluation system based on AHP-fuzzy comprehensive evaluation method in comprehensive analysis of provincial electric power company supplies branch of logistics characteristics, operational process, amendments to the evaluation.Evaluation index system for the provincial electric power company supplies this branch has a certain reference value of logistics service quality evaluation.