IT Operation And Maintenance System Of Commercial Bank Based On ITIL

The operation and maintenance system that based on ITIL is of great significanceto ensure the commercial banks information system running, it can provide aninterconnected and coordinated development environment through ITIL, so that theinformation system can run at a manageable level above. Operation and maintenancesystem can provide high efficiency and low cost services for commercial bankinginformation system operations. It can quantify and demonstrate the costs and benefitsof IT operation and maintenance and reflect the value of IT operation andmaintenance. ITIL can form an environment and atmosphere with enterprise featuresthrough the operation and maintenance system, making people integrate with objects,technology integrate with process, keep sustained and self-improvement, form avibrant and efficient ecological system gradually, reflect the purpose of corporateculture, enhance the competitiveness of enterprises.This paper focuses on how to construct commercial bank IT operation andmaintenance system, discusses the requirement analysis, system design andimplementation, the mainly point lies on how to make the IT operation andmaintenance system fully meet the requirements of realistic operation. Therefore, thepaper need to make an in-depth analysis of commercial bank information systemcharacteristics, destruction the system components from the enterprise strategic height,design the IT operation and maintenance system according to the theory and methodof ITIL and information engineering, and discuss how to control the implementationprocess through the methods of management science, make the life cycle of IToperation and maintenance system covering all the information system.This paper reference and absorb the knowledge and theory of COBIT,information security management in the construction route selection and qualitycontrol, also improve the shortcomings of ITIL in practice, making IT operation andmaintenance system can form a sustained and self-improvement ecosystems toprovide the effective management and protection of all information assets ofcommercial banks.