| Long-term, education-oriented, education is directly related to the social, economic,cultural and sustainable, healthy development. China Education and training industry inrecent years rapid development, but the development is not balanced, uneven, some good andsome bad, directly affect the education and training services and the quality of the wholeindustry high speed endurance. Series of problems facing the project of education andtraining institutions customer resources to centralized management, service process isdifficult to be standardized, it is difficult to provide personalized service, design andimplementation of CRM system of education and training institutions, to promote educationand training institutions to the development of fine management, to escort the sustained andrapid development of the industry as a whole will.This paper describes the analysis, design and implementation of the system, includingthe results of all aspects of the module structure, process system, interface design, databasedesign, system implementation and system application scenarios, the design andimplementation of a through education and training enterprise pre-sale, sale, after sale of thewhole process, education and training institutions CRM system cover the parents, students,staff, sales personnel, administrative, financial, personnel and other series of characters. Inthe aspect of system design, mainly through the partition of function modules of the system,detailed requirements, including pre-sale, sale of the maintenance process, follow upcustomer service, basic data management, report management, system settings and otherfunctions of the6block; in the aspect of database design, according to the characteristics ofCRM data, characteristics of a client information association of multiple information,different and different information, through the table information related to avoid a tableinformation caused by excessive response is too slow. In the technology selection,considering the practicability of the system, convenient maintenance and expansibility, theJ2EE technology route of STRUTS architecture to develop the system in the Eclipse platform;and the client experience, Extjs rich client framework based on rich client experience, at thesame time, as the system will fit all types of terminal (Mobile internet intelligent mobilephone, digital TV) provides technical basis. Finally, in the aspect of system application, the system in the situation and effect of children first education agencies for the description ofapplication.Finally this paper summarizes the work of this paper, and the development of the systemnext step are discussed. |
