Continual Service Improvement Of IT System Operation And Maintenance Management For Application Of Events

With the rapid development of information technology, IT application becomes more and more large-scale. The management system of operation management assists and supports IT information system becomes an inevitable choice. Under the rapid development of information level background, where are requirement focus and security difficulties of IT information in daily operation and maintenance? How to effectively guarantee the normal and stable operation of computer information system? What kind of IT operation event management system can meet the rapid development of information system, and get the actual demand of continuous improvement and support?ITIL is methodology based on procedure, is a widely recognized for effective IT service management practice guidelines, and also an IT management framework based on best practice. IT service management based on ITIL take the process as a guide, take the client as the center, emphasis on the effective integration between IT and business demand. It makes different level IT information system administrator to establish a responsibility and obligation, multi-skilled, cross-organizational cooperation team, to promote the analysis and treatment capability for IT operation management system, and even realize fault prediction, makes IT information system operation maintenance from "fire brigade" transformed into "health doctor"This article has ITIL technology and standard as a background, takes the long-term’s practice and experience in IT service management a basis, make an intensive study of IT system event operation and maintenance management. Full text proposed the main issues of research and realistic significance firstly, Briefly introduced the IT services management concept based on ITIL; And then combinated with an industry information private network, start from the operation and maintenance of a practical information system, put forward the requirement focus and security difficulties in the daily operation maintenance among IT information system, and targeted analysis and study the total life cycle characteristics of operation and maintenance of the events, proposed to the model definition of the operation and maintenance events among operation and maintenance events management system, and by comprehensive analysis of the collected operation, come to the realized pointed of ex-ante pre-warning analysis and ex-post analysis. These events management prototype system developed on.net platform would be inspected in the actual operation, it can be used as a basic tool to provide IT operation specialist for improving service quality and efficiency of IT information system operation and maintenance.