Research And Analysis On Operation And Maintenance Management System Of ITIL System In Z Exchange

With the rapid development of China’s futures industry, the size of the fund, the variety type, the number of practitioners, and the number of practitioners are rapidly increasing, also the scale of the operation and maintenance system of the futures industry has gradually expanded. However, in the face of the rapid development of the futures industry itself, the operation and maintenance system is also becoming more and more significant, while IT provides an objective, rigorous and quantitative standard and standard for the ITIL service management.This thesis introduces the research background, the project significance, the current research and application status of ITIL service system, and identifies the main work and research contents. In the business analysis, the existing problems of system, organizations, the original business processes are analyzed in this thesis, and then the optimized business processes are given. In the function analysis, through the use case analysis and use case descriptions, the thesis identifies the system functions, and gives the system function package diagram and sub-function package diagrams, including the fault event sub-function package diagram, service request sub-function package diagram and so on. In the data analysis, the data of the system needs to process is analyzed, the entity class relationship diagram is given, and the database tables’ structure is established. At last, the research and analysis are summarized. The future work to do is also prospected in this thesis.