Based On J2EE Architecture Of Telecom Customer Self Service System Analysis And Design

With the telecommunications industry of the reform, each big telecommunicationsoperator strength is gradually close, communication market competition is very fierce.At the same time as economic development and social progress, people tocommunication service needs higher and more diverse. In such a micro and macroenvironment, understands the user to telecommunication service expectation andperception, find services for telecom enterprise disparity, improve service quality,obtains the user satisfaction plays a very important role.At present, the domestic various telecom self-service equipment provider ofdevelopment the self-service systems is used mostly traditional client/server model.The two layers of architecture in practical application of the system with businessincrease its expansibility and maintainability and system security problems aregradually outstanding, cause the system operation cost has increased dramatically. Sodepending on the current advanced information technology development a easyextension, easy maintenance, security good self-service system has become a toppriority.Based on the J2EE construction of browser/server structure of telecomself-service systems is a mode of can to solve these problems. The system USES theJ2EE architecture. System’s main goal is to: use Java core technologies and webtechnology, constructing a unified self-service operation support system, internalintegration telecom business (including telecommunications business, middle business,information interaction etc) system resources; Foreign through self-service terminal forusers provide one-stop self-service, improve the service quality and enterprise image.Based on the analysis of the present market environment, and points out that findservice gap, improve the service quality is the base for sustainable development ofenterprises.