Video Service System Construction And Application In3G Network Environments

The competition between communication enterprises becomes more and more increasing when3G age comes, but none of them takes any irreplaceable dominate position in the hardware aspects of networking and price tariff. In the high-speed information age, faster and more convenient services are needed by customers. Therefore, the services not only could reflect the differences between communication enterprises, but also the core competitiveness of enterprises.With the rapid development of mobile business in XX, The current client scale has broken9,000,000.10086hotline is currently the most closely and comprehensive service and its customers reaches88.2%in the permeability, more than13,500,000volumes in monthly call-in and more than4,700,000households in the request of artificial customers, which takes about48%in the whole network customers. Therefore, the10086hotline for improving customer perception plays a decisive role.The problem in3G service business, content and customer use has some difference with traditional ones. In order to meet the personalized demands of customers in3G information age, application of video technology, creating a new customer service model, and to provide customers with the "visible" services will be a major bright spot to improve the quality of services.The construction and application of video service system should be considered in system architecture、networking scheme、business architecture、video IVVR process design and other aspects. It should integrate the intangible service into tangible product, provide "sound and picture in one" video service, break the traditional service mode, improve service levels and quality, and expand the service content, build a unity of business services and experience, integrate service into marketing conception.After the project implementation and functional testing, the scheme has already put into practical operation. It meets the actual demand and has completed the system platform, provides a good video-based means for10086hotlines with expected effects.