The Application Research Of Epon Technology In Broadband Access Network Of Residential Area

With the spread of information technology, the country will have more SME’s degree of information technology to improve management methods to be changed. Improve the competitiveness of the industry. From the experience of the development of domestic and international industry giants, telecommunications companies from product providers towards the ISP, and then a trend towards the provider of management and control model.Through the research of the SME business activities, according to the domestic research to determine the complex requirements of the development system. Gradually refine the the the Pu assistant system function, remove unreasonable function module part. System is divided into telephone and computer linkage to achieve real-time interactive capabilities, providing customers with the incoming call screen pops, click to dial, bulk SMS, merchandise management, order management and customer management functions.System based on business processes layered architecture design, the detailed design of the interface and functionality of the system, telephone and computer connections via AT commands for the corresponding operation to complete the call control, SMS, control, communications testing process. To finalize the implementation of the system, test system, reflecting the effect of the system through the implementation of the system..The system combines state-of-the-art CRM management ideas and techniques for effective integration of business processes and professional technology businesses and their customers to establish a one-to-one marketing model, the greatest degree of customer satisfaction and loyalty, retain existing customers,development of new customers, identify and firmly grasp the customer base can provide a maximum value.