Requirement Analysis & Design Of Dispute System For Foreign Trade E-Business Website

As a third party trading platform, transactional e-business websites integrate the transaction chain and logistics services, enabling buyers and sellers to do real online trading. In the process of transaction, the platform will also protect the interests of buyers and sellers, and provide services like financial security and dispute resolution. The dispute is one of the longest time-consuming factors that affect orders to complete. It reflects a core competitiveness of e-business website.Disputes processing is closely related to the method of payment. In this thesis, analysis is made on the root causes of dispute on platform or payment gateway. The vast majority of users choose to use online payment methods to pay in foreign trade e-business transactions. Half of the users adopt credit cards. After the payment, if dispute arises, users are inclined to make complaints from third-party payment platform. The third-party payment gateways, banks, or arbitration organizations then get involved in the complicated dispute handling processes, which usually take long time. Meanwhile, the e-business website can only passively wait for the results. They can do very limited things except for providing providence as is required by the third-party payment gateway or the bank. The chargeback due to credit card fraud is the most damage to the seller and the platform.In this thesis, analysis is made on how the disputes occul and are handled on a foreign trade e-business website. Methods like automatic tool are introduced to help with dispute processing. Through automatically getting gateway dispute information, the tool improves the dispute handling efficiency. Through functions like distribution, view, dispute handling, statistics, the tool has a well control of the dispute processing progress and efficiency.On the other hand, since e-business sites have limited control of gateway dispute processing and outcome, it is necessary to improve their service quality to attract customers to complain on the e-business site rather than the third-party gateway. In the light of this, this article introduced the dispute handling procedure on an e-business site, the auto agreement system that helps buyers and sellers reach agreement by themselves, and the improvement of management tcol for CS manual dispute handling, with which the dispute resolution efficiency can be largely improved.