The Research On Quality Management Of Communication Integrated Service System Project

At present, China is in the dramatic changes in the telecommunications industry, the state of the industry adjustment,3G, and the promotion of market competition, will have a profound impact on communications companies. As a capital-intensive, technology-intensive and knowledge-intensive enterprises, China Unicom to expand market share, to meet the changing needs of customers, the implementation of the projects are complex and difficult systems engineering, scope, plan, schedule, quality, cost, personnel, documentation and other aspects of the management of large amounts of information need for effective organization and management; project planning, feasibility studies, design documents, construction, material procurement, management and operation and maintenance, and other participating departments and units need to communicate and coordination; resource requirements of different projects on the size, structure and requirements of far apart, and the same enterprise project implementation within the different tasks corresponding to the timing and resource requirements. In this way, different management will have different schedule, cost and quality results. Business support system project as a high degree of specialization in the practice for many years in construction project management, project implementation procedures gradually become China Unicom has accumulated a relatively complete set of project management methods, the process of project implementation in the company played a guiding role. But with the refinement of management requirements, more and more need for a scientific and sound and has high practical project management support system and management tools to deal with emerging challenges.In this paper, I participate in the Integrated Service System in Hebei Unicom construction project as an example, the project management theory and Hebei Unicom Business Operation Support System Construction project management experience in the process of combining focus of project management as a core competence has always been the quality of management problems and solutions. The article first explains the basic concepts of quality management, basic principle and its importance, summarizes the three main processes of quality management and the use of tools. In addition to software quality that is technically excellent, but also need a good regulatory environment, excellent team-building, and software process as a software development environment for software quality management plays a decisive role.I hope Hebei Unicom Syndicated news customer service quality management system project construction of a number of issues to further the business operation support system project quality management support system and management tools improve, thereby improving overall project quality, increase innovation, change, and competition capacity. At the same time as the project quality management approach proposed in the project implementation process is finishing, summary form, with high availability, so I hope the business operation support system for implementation of the project has a strong guiding significance for the success of the project can provide a reliable guarantee basis.