Research And Implementation Of Project Quality Management Of Business Support Systems

Due to the increasing homogenization of based network, telecom operators’ network competition has evolved intoservice competition. If you want to get vantage point in the competition, it is nec essary to provide good service toour customers. At present, Anhui Mobile Corporation is in the business transformation, so the businesstransformation is bound to put forward higher requirements of Business Operation Support System. In order toimprove the business support capacity of Anhui Mobile, this article tried to optimize the system building processof business support in Anhui Mobile by the Deming Circle PDCA theory, perfect project construction process ofsupporting system, and improve the project finished software quality of Business Operation Support System.Through the study of project construction process of Business Operation Support System in Anhui Mobile, we putforward the following improvement methods:First, perfecting the requirements gathering method. In order to facilitate the inheritance of system function andthe solution of the problem, it is needful to expand demand collection methods, such as the questionnaire,interview, the business experience and historical documents. For the purpose of improving the prospective andcomprehensive of market demand, it is useful to expand the scope of the requirements gathering personnel, inaddition to business managers, including leaders at all levels, system using and system maintenance personnel onfiring line.Second, strengthening the demand analysis review. This review content contain dynamic demo prototype, inaddition to the requirements specifications. The reviewers include the leaders at all levels, business management,system using personnel on firing line and other stakeholders.Third, deep engagement in system design of Anhui mobile project construction personnel. Except for projectmanagement, Anhui mobile personnel still fully participate in information architecture, application architectureand technical architecture design work. The design result should be validated with a bus iness scenario, therebyimproving the rationality of the system architecture.Fourth, the combination of the third party test team and self-owned test team. The professionalism of the test canbe improved by the third party test team and using W test model. Similarly, the business conformity degree can beincreased by using self-owned test team.Fifth, optimizing the system deployment process. Reducing the risk of cut over can be achieved by thecombination of cut over rehearsal, work order supplement and part of the pilot.The modified construction process of Business Operation Support System was applied to the NGBOSS projects construction in Anhui Mobile. Such construction process shorten project development cycle, improved the qualityof development, reduced development costs, lowed construction risks of NGBOSS project, thus received highpraise by all parties after online. The improved project construction process of Business Operation SupportSystem has been widely used in Anhui mobile other software projects construction, and been generalized withinthe scope of the entire group company.