Analysis And Design Of BGCTV Key Account Management System

Along with the "triple play" for the pilot implementation stage, radio and television enterprises gradually enter the telecommunications business. And key accounts in Beijing Gehua TV Network Co., Ltd. (abbreviation:Beijing Gehua) adapt to the market and the "triple play" to carry out the needs of the business, mainly through the covers Beijing City and ten suburban districts and counties of the kinds of broadband access (VPN, VLAN, building access, wireless, etc.) related to key accounts for the network conditions to achieve office, video surveillance, video conferencing, VOIP and other related services.The key accounts in Beijing Gehua business plays an important role. This paper describes the key account management system Gehua research background and significance, and then set the task of building the system and the target. Introduced the SOA model and structure, workflow and rules engine technology key technology; also strengthen Gehua key account service operation model and software system architecture research, and to make the overall system design principles and design, specifically the principle of system construction, technical principles, and gives the overall system design, system boundaries and functional design of each subsystem. Subsystem of a comprehensive customer service and business processes for the detailed design, the main design of the customer management, business acceptance, work order management, sales inquiries and other modules. And related business processes. Subsystems of the integrated accounting and business processes, the design of its functional components, while the relevant processes involved detailed analysis and specification. Through the system’s functional design and business process elaborated in the first two subsystems in-depth and comprehensive analysis, to achieve key accounts service for Gehua strong support to achieve the purpose of system construction.