The Research Of Sure Comprehensive Support System

With the diversification of telecommunications services and the integration of telecommunications systems, the requirements to telecommunications systems are increasing, this paper focuses on the research, design and application of Surf comprehensive support system, through the system will eventually achieve the following objectives:to enhance the ability of Installation and maintenance support, the design of PDA China Telecom Personal comprehensive system maintenance terminal modular, by superposition of different application modules, extends the product features, including the test of broadband capabilities, electronic work order operation function, GPS positioning and CDMA air interface signaling test function, the marginal functions of marketing acceptance;to upgrade install-dimensional image of the service, to achieve integration of equipment maintenance work, but also to give the customer a more professional perception, improved telecommunications services to achieve a brand image and effectiveness; paperless work through C networks or PHS networks and integrated scheduling system connection, access to services outside security barriers to open work orders and customer information such as construction of a single, paperless work; promote the back-end "integration service" support system construction, conform to enterprise-wide business development and enhance their ability to support full business services, and deepen working hours management and application of precision, speed up customer response time, improve equipment maintenance system for supporting the construction of fully formed team lead staff to achieve the common value and enhance enterprise value.The system includes the following modules:My e home improvement and maintenance support, C network signal acquisition test analysis, CDMA network quick testing, the difference reflects and the marginal service marketing system. For the design and implementation of the Surf comprehensive support system, this paper focuses on a detailed discussion, including pre-business support needs of the system, software and hardware configuration, design principles and software function modules. The design of the system’s main process is:install and maintenance personnel through the PDA. data collection, and then uploaded to the collection server, and then the data pre-processing and analysis, interval analysis of the relevant statistical indicators, the outcome of the problem areas and then classification processing. Application of the system while the in-depth analysis and ideas to expand the outlook.Application of the system, better enhance the ability of equipment maintenance services, significantly improved the efficiency of maintenance equipment, and the rates of steadily 24-hours completion is improved, lower monthly broadband rate of repeat disorders, repeated hurdle rates and chargeback rate index,priority the provincial average, the province listed first three. Because the system and the integrated use of high-end, local network customer satisfaction rate has remained above 99%. Improve equipment maintenance services, but also the image of the back-end paperless work and promote the "integration service" support system construction, conform to enterprise-wide business development staff to achieve the common value and enhance enterprise value.